“Coming to work at NEO feels like being at home,” says loan coordinator and team leader, Darcy Gonzalez. “The culture fostered by management and ownership is unparalleled. It’s truly a family atmosphere where we care deeply for one another and our clients.”
Division vice president, Pinky Shah, comments, “I’ve been in this industry for 20 years, and it’s amazing to finally be in a place where the focus extends beyond closing loans. At NEO, we help our clients grow their financial literacy and wealth, serving them before, during and after the transaction.”
That hard work comes to fruition with NEO experiencing a 22% increase in sales force over the past 12 months during a down market, showcasing resilience and strategic growth.
“Albert Einstein said, ‘strive not to be a success, but rather to be of value.’ At NEO, we live by the ethos of ‘Better Every Day,’ constantly enhancing our service to provide greater value to our clients and business partners,” says division vice president, Jason Russell.
The organization achieves outstanding customer and employee net promoter scores, highlighting a commitment to satisfaction and long-term relationships.