One of the least expected changes to programme policies will affect sellers whose products are lost or damaged by Amazon. To start with, the eligibility window for a claim is being shortened from 18 to 2 months from Jan. 9, 2025, according to the new policy.
If eligible, items that are lost or damaged before an order is placed will be reimbursed up to a maximum of £2,000. From Mar. 10, 2025, the price will be based on the manufacturing cost- either provided by the seller on a new “Manage Your Manufacturing Cost” page, or estimated by Amazon.
If lost or damaged after an order is placed, items will no longer be reimbursed based on current, average, or list price. The refund will depend on the value of the refund or replacement item that the customer accepted, minus fees and taxes. Also, any items that were unsellable to begin with will be reimbursed at a discounted rate.