Intelligent ingestion: The start of commercial digital insurance | Insurance Blog
For over a decade, we have pretended to be paperless. We tout the fact that the file cabinets, the 7-part specialized file folders, and massive mail rooms have all been eliminated and reduced, and claim that we are paperless. But we know it isn’t real. Today’s paper is PDFs, excels, and adobe. The filing cabinets […]
Insurers harness cloud power and reduce tech debt | Insurance Blog
With all the buzz around ChatGPT and generative AI, it’s important to remember that cloud is the underpinning. Insurers will need to replatform by migrating to the cloud to enable innovation and growth through these new and emerging technologies. At the same time, they are taking a hard look at their legacy blocks to determine […]
Life insurers reveal tech strategies to boost CX | Insurance Blog
The tech-powered operating model research shows that a broad enterprise technology strategy is crucial for business success. Part of that success comes from a leader’s ability to scale technology to drive exceptional customer experiences and new value propositions. In support of such an endeavor, insurers, driven by speed to market with new and differentiated products, […]
Generative AI reveals 6 insurance industry innovation trends | Insurance Blog
We are delighted once again to see the spirit of innovation on display in the Qorus-Accenture Innovation in Insurance Awards. This year, through the power of Generative AI, we also uncovered six key trends shaping the future of the insurance industry. Since their inception in 2016, the Awards program has served as a catalyst for […]
How Expert Insured Combines AI, Rating, Policy Lifecycle, and Accounting for Complete Management
This post is part of a series sponsored by Expert Insured. Managing the entire insurance lifecycle can be a daunting task for MGAs and wholesalers, with processes spanning from underwriting to policy issuance and accounting. Expert Insured is a comprehensive agency management system developed with over 15 years of field experience and a recent refactor […]
Insurance News: The heat is on—from climate change to claims | Insurance Blog
From catastrophic events linked to climate change to social unrest, the insurance industry is seeing big claims. While some risks are more easily predicted than others, new data sources may help insurers and customers find ways to turn down the heat. In this Insurance News Analysis, Abbey Compton and I talk about new data from […]
Agency networks – The new reality in insurance distribution | Insurance Blog
Competitive pressure, increased capital availability (even with current rates), and the evolving business landscape (thanks in part to the pandemic) have created an opportunity for independent insurance agents (IAs) to get creative to grow and remain independent in the insurance industry. As such, many IAs have sought out agency networks that provide benefits historically harder […]
Insurance News: When states are the insurers of last resort | Insurance Blog
The insurance industry and public sector both play a critical role in helping to mitigate risk for customers and constituents. But, as costs to insure property and long-term care in the U.S. rise, states increasingly become the insurers of last resort. In this Insurance News Analysis, we focus on the U.S. market and the areas […]
Digital risk management: March 2025 newsletter
Digital risk management tools for 2025 Who else remembers the episode of Friends where they’re trying to move a couch around a tight corner on a staircase, and Ross starts yelling “Pivot!” That pretty much sums up how a lot of businesses are feeling these days. There’s plenty of uncertainty to go around, and there are […]
Life insurance ecosystems ignite innovation | Insurance Blog
I am encouraged to see ever-expanding ecosystems in the life insurance space. They’re helping insurers bring in more diverse data, specialized skills, leading-edge technologies and new ideas that spark innovation. Moreover, these benefits are accessible through trusted partners, rather than insurers making costly and time-consuming investments to build the capabilities themselves. In fact, ecosystem collaboration […]