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Home Blog Page 78

This Could Be Like Getting into Airbnb in 2012

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While short-term rentals are seeing slowing demand, mid-term rentals are taking off (and fast). Mid-term rentals, also called medium-term rentals or MTRs, are thirty-day or longer stays, usually for traveling professionals or those who need temporary housing while relocating. These rentals give you more rent than a regular long-term rental, less turnover than short-term rentals, and can be successful in even the most average of markets. Where are MTRs heading next? We brought on Jeff Hurst, CEO of the leading MTR listing website Furnished Finder, to share the data he’s seeing.

Jeff believes MTRs are still years away from peaking in demand and supply. But maybe he’s a little biased as someone who works in the field. Even as an industry insider, Jeff brought some solid stats that show that MTR is far from falling off the investing map. He’s so bullish on this strategy that he believes MTR is now where Airbnb was in 2012. But what should you do to get in on MTR investing?

Jeff shares the best MTR markets and signs for whether or not your city could be a great place to try it, plus the surprising property type that works best for this strategy (MUCH more affordable than short-term rentals) and how landlords and investors can find tenants WITHOUT going through pricey booking platforms.

Dave:
Midterm rentals, which basically just means rental properties rented between 30 days and less than one year, has been one of the most popular investment strategies over the last few years. And for good reason because they’re a great way to generate cash flow. Even in this market, both so many new investors getting in on this game, the question becomes how much demand is there left? Did we miss out because we weren’t early adopters of this strategy? Is the midterm rental market gonna follow the short term rental market and see some struggles with oversaturation and peaking demand today? We’ll get into all of this as we break down the state of midterm rentals. Hey everyone, it’s Dave. Welcome to On the Market. I admit, although it’s been very popular, I have never invested in a midterm rental. I’ve stayed in one, but because we are obviously looking at this from an investment standpoint, I’m bringing in my friend Henry Washington to co-host today because he does have experience owning midterm rentals. Henry, what’s up man?

Henry:
What’s up Dave? How are you man? Glad to be here.

Dave:
Good, good to have you here. How many midterm rentals do you have?

Henry:
I’ve got four and we just started working on another duplex, so soon to be six.

Dave:
Nice man. Well thanks for backing me up here. I, so I wouldn’t just be out here asking uninformed stupid questions like usual.

Henry:
Oh, these are my favorite kind of episodes ’cause I get to take notes.

Dave:
All right, well what are we gonna talk about today then?

Henry:
Yeah, today our guest is Jeff Hurst. Jeff is the CEO of Furnish Finder, which means he’s got access to all of the data to help answer your questions and ours about the future of the midterm rental market.

Dave:
I am stoked because I have looked for midterm rental data everywhere. It does not exist pretty much anywhere public, but that’s why we have Jeff coming on because as the CEO of the biggest listing platform, he has data that we can now share with you. So let’s get into it. Jeff, welcome to the show. Thanks for being here.

Jeff:
My pleasure to be here.

Dave:
So let’s just start with a definition of midterm rentals. This might not be a term that everyone in our audience is familiar with. So what is a midterm rental?

Jeff:
I think the easiest definition is it’s a rental that’s more than 30 days. And so I kind of think of the bookends as on one end. You’ve got players like Airbnb and vrbo, uh, VRBO where I was president and worked for a long time. They do, uh, basically nightly and weekly rentals, but the average rental is less than seven days. It’s typically more leisure and you know, they’re pioneers in kind of this home sharing and rental economy. On the opposite end, you’ve got long term, typically a year or more, uh, led by portals that would seem more like Zillow or the CoStar group. And I’d say predominantly more of an offline business, a lot of who you know and how you work for tenants and referrals and paper and lease based. And in the middle, uh, furnish finder really about these 30 day plus days. Uh, it got more popular in the pandemic and also because of regulatory changes that have made a lot of the short-term opportunity evaporate, especially in major metro areas like New York, Austin, San Francisco, Las Vegas.

Dave:
And who does this middle market, as you described, serve? What does the clientele look like and are the hosts and investors who invest in these types of properties different?

Jeff:
Yeah, so the hosts, you know, we’d call ’em landlords. The landlords in particular in the case of our platform are typically entrepreneurs. And so we have about 300,000 properties. We have about 225,000 landlords. And so, you know, on average they have 1.3 properties in general, people just have one. And so it’s more of a for rent by owner type of situation. Uh, you know, we do have people who have 10 or 20 and have really grown into having a bigger business, but this is an entrepreneur. Um, and you know, the other type of midterm accommodation that would be competitive here would be more corporate, like an extended Stay America hotel option, or it would be something like corporate housing where maybe the gray stars of the world have dedicated units.

Henry:
Mm-hmm. <affirmative>

Jeff:
And property management contracts where they’re still competing for the same types of tenants. On the tenant side, we see a few big use cases. Uh, we got basically our start in traveling medical, and so nurses locum tens and there was a, you know, huge need for that housing during the pandemic, and that’s really what made furnish finder grow. Additionally, we do a similarly sized, so both are about 30%, uh, traveling for work. Uh, that could be military, it could be construction contract, it could be consulting, engagement, sales teams, all of that sort of stuff where you relocate someplace for 30, 60, 90 days a project. And then the fastest growing is actually relocations where people are thinking about moving to a new city, but there’s not enough liquidity or good deals in the housing market. And so they try, before they buy, they get one of these homes for 90, 180 days while they’re figuring out what they’re gonna do longer term.

Henry:
That’s an interesting use case. I hadn’t thought about that before. So the try before you buy, uh, methodology, you know, ’cause to think you have to pick up your entire family essentially and go to a market and, you know, a 90, 180 days, you’re almost, uh, you know, planting roots if you’re working. So

Dave:
I, I like that Henry, because if, if I stay somewhere for seven days, I’m convinced that I can move to any single market. Yes. I’m like somewhere in five days I’m like, I’m moving here. It’s good.

Henry:
Yes.

Dave:
But then after, like if you ever go on vacation, if you’re lucky enough to go on vacation for two or three weeks, by two or three weeks in, you’re like, ah, you know, maybe, maybe I’m not moving here. Yeah. So I like that policy of try before you’re buying. This seems like a perfect use case for it.

Jeff:
Frequently the reason people end up needing to sell and move is actually what are they gonna do with their stuff? Like where are you gonna put all the furniture from the last house before the new house? It’s gotten so much easier to basically store it and not have to make a decision on, you know, a, you know, seriously upside down in most situations. Buying a house that you need to be in long enough to appreciate and get your money out of it just because of furniture. Like leave the furniture in storage and go be sure you love the neighborhood, you love the house, and are finding a good deal.

Henry:
My toxic trait is that three days into vacation, I’m on Zillow home shopping, so

Dave:
I can’t believe it takes you three days. Like I arrive at the hotel and I’m instantly shopping for houses. <laugh> absolutely haven’t bought one yet though, so that’s good. It’s just a

Henry:
Hobby. So one thing I do want to ask, so I do have some midterm rentals here in Northwest Arkansas and what I have seen over the past four to six months is we are getting an increase in longer term bookings because we list both short and midterm on them and we are getting an increase in the midterm bookings. And I was wondering, is that a trend that you are seeing nationwide? Is MTR gone up over the last two to five years or it’s just kind of a mixed market with Airbnb?

Jeff:
You know, it’s gone up including on Airbnb. You know, it’s, it is not a well researched category. It’s hard to find data on it. It’s not tracked by the platforms like Air DNA, but what you, what we do know, um, one from Airbnb, their percent long-term, uh, has grown since pre pandemic, but their business has grown a hell of a lot. And so it’s between, it’s close to 20% of all their nights are in 30 day plus stays at Airbnb.

Henry:
Wow.

Jeff:
And that’s enough nights where you’re probably talking about, you know, more than $10 billion of rental that’s flowing through Airbnb. You know, in a similar time horizon, what you’ve seen at Furnish Finder, our inventory has grown about eight x since 2019 from 35,000 homes to over 300,000.

Henry:
Wow.

Jeff:
And we know that today, uh, furnish finders demand, so think about people shopping on our site are up plus or minus 40% year on year. Whereas demand at the larger players, and I mean they’ve got bigger numbers, so it’s harder to grow that fast, but Airbnb and VRBO would be more like 10%. And so there is a shift here. I think it’s happening from both sides of the market. I think some of the long-term and buyers are actually going midterm, but I think some of the short-terms actually shifting out some,

Henry:
Yeah, it’s, it’s interesting. The demand has been so much better than our long-term rentals that we are like looking at shifting other properties that we have into the midterm model because the cash flow is just substantially higher. And so in terms of, uh, with this increased demand it, are there some types of homes, maybe it’s bedroom and bathroom, maybe it’s amenities offered that tend to perform better given this increased demand?

Jeff:
Definitely. So I think the easiest way to think about it is instead of catering to a family or multiple families like you frequently would on the short term side, like it’s largely group travel, the average uh, party size at VRBO is almost five people. Uh, you’re really catering to typically an individual traveling or a couple and occasionally it’s a relocating family or insurance. And so the sweet spot for midterm would be more like $2,500 and under for monthly rent. Whereas the sweet spot for a vacation rental would usually be about 1500 to $2,000 in weekly rent. And so you’ve got a lower price point and that usually means you’ve also got a smaller footprint. And so studio through two bedroom would be the sweet spot. And if it’s a two bedroom, it might actually be one of the bedrooms gonna be an office or used for kind of a, uh, multipurpose instead of it’s gonna be more occupancy in people. And then you’ll have people who might be looking at a house that they would live in long term that’s three or four bedroom, but for 90 days they’re willing to be in a two bedroom and have the kids double or triple up because they don’t actually wanna spend the extra money while they’re on a stipend or while they’re figuring it out.

Dave:
All right. Now that we have a sense of what’s driving demand for midterm rentals, what are the markets that offer the most opportunity for investors today? Jeff’s insight on the cities with the most demand and the most unmet demand right after the short break.

Henry:
What’s up investors, welcome back to On the Market, we’re here with Jeff Hurst and we’re talking about midterm rentals.

Dave:
Jeff, I’m curious how an investor listening to this might start to evaluate markets because healthcare, to me, maybe you can figure that out. There’s certain markets where they’re just kind of hubs of hospitals and you can probably track that a little bit. But these other two pillars that you’ve talked about, business, travel, insurance, trying before you’re buying, how as investors do you figure out where those things are going on so that you can underwrite your deals and trying to determine where occupancy is gonna be strong and where you’re, I don’t know if you call it a DR, basically your monthly rent is going to be strong.

Jeff:
Yeah. W we think in terms of monthly rent, I think there’s a, uh, there’s a few things. And so when you look at the commonality of like places that work the best, two of our best, biggest and best markets for Seattle and Nashville, you know, where you’ve got an intersection of corporations, academic institutions, healthcare and leisure, you’ve kind of got it all. Like there’s just a ton of different ways you can make money And I think it’s a, it’s kind of a cautionary tale. Like you can be close to a hospital and do great with hospital, but you might be close to a hospital and do great with traveling corporate or academic. It just depends on the layout. I think the most important things to understand are one, have a thesis of who your, you know, target tenant is, but then really know the town.
And that’s where, you know, your examples on vacationing and short term rentals. It is hard to be a good buyer in short term in a leisure market because you’re there for three days or seven days and everything seems awesome. Yeah. You know, I’ve got 50 of those saved searches on Zillow two and that’s why I encourage people in midterm to like, start with where you live. You know, you know the commuter corridor, you know what companies are in town and frequently the way people get started here is they’ll actually take out a long-term lease and have an agreement with the long-term landlord that they can midterm sublet. And so you can do this without coming up with a ton of capital and you can actually get started and get a feel for the market and then potentially participate in the appreciation with your next midterm rental than something where you might actually put your own capital at risk. In terms of a down payment

Dave:
Commitment. I admit, I’ve had a lot of people reach out to me for my long-term rentals asking to do that. And I’ve said no, I don’t know why, but I, I am, am curious if there’s upside to the landlord. ’cause I think for our audience they might be curious at this on both levels. One buying their own midterm rental or if there’s some play where a long-term rental could benefit by allowing this even if they’re not gonna be the operator.

Jeff:
To me the upside to the long term is if you’ve got a vacancy and there’s someone that wants you to pay me market or above market rate, like you’re solving my problem. And you know, I think the difference between three or four tenants a year and one, it’s kind of minimal compared to a short term rental where you’re talking about 40 to 60 turnovers. It’s not the same type of wear and tear, it’s not the same type of use case in terms of who’s there. These are typically professionals and families. And so, you know, to me, I think that the way to think about the arbitrage model is one, it’s a good win-win for both parties. If you find the right interest parties, you know, you don’t wanna surprise somebody with it and you want to be sure if you’re the one who’s taking out the lease, that you’ve got some protection. If it goes really well that at the end of your two or three year long term lease, the landlord doesn’t eat it all because they might see how well it’s going and raise your rent commensurately. And so you need a partnership there as opposed to kind of just a, um, you know, opaque uh, agreement in terms of I’m gonna take this lease and make more money on the midterm. It does need to be a partnership there because you are gonna put capital at risk on furniture.

Henry:
One question I have kind of along these same lines, you mentioned, uh, Seattle and Nashville as the two most popular markets. Are there some markets that stand out in terms of maybe there’s unmet demand and kind of on that same note, when you’re looking at the market and you’re looking at the demand, like what’s some of the best ways to know? Like is this oversaturated with midterm rentals or is that even a thing? Like how do I know that if I’m gonna jump into this market where I think I’m gonna have some demand that I’m not jumping into this giant pool of, of competitors where I’m not gonna get the bookings? I think

Jeff:
Yeah, I mean a few things I want to address on that. So first of all, you know, I’m not saying go buy in Nashville and Seattle, like those are two very expensive cities. <laugh>. Yeah, very, very much. Um, you know, a lot of people want to go there, but they’re also expensive, you know, and so I’m not suggesting those are the best investment. These, oh sorry guys. Uh, how about we ask again and start over since my son just called asking why is the internet’s not working? <laugh>, do you need to

Henry:
Restart the router?

Jeff:
Yeah, no, there’s a, there’s a spectrum outage in Austin and I’m sure he is losing his sh*t ’cause it’s also a school holiday. No, he is bored. He has gotta go outside and play basketball. There’s no, there’s no getting around it. <laugh>. Yeah, so I’ll start from the top. Um, you know, I’m not suggesting Seattle and Nashville are the best investment opportunities, you know, that’s where the most people want to go in our model, but they’re two really expensive cities with a lot of competition for deals. And so, you know, it could make sense but it’d make more sense like a short term rental play if you’re looking to buy in a mountain or resort town and that you’re really betting on appreciation probably more than cash flow to get the numbers to work. And that works for a lot of investors if you’re trying to get things to work on a cash approach.
I think it’s actually more rural and it’s more small and medium sized cities. And the defining characteristic is what are the lodging alternatives for someone who needs to stay 90 days? What does it look like on a hotel map? What does it look like on an Airbnb map and do you think you can be distinctive there? And that’s where I think there’s so many compelling places, whether it’s Arkansas, you know, rural Maine is a place we see a lot of this New Hampshire I keep hearing about, uh, Monroe, Louisiana where there’s a lot of construction coming in and no hotels. These are the types of deals where you can actually get in a great entry price and have a lot of cash availability. And I think the best ways to approach it are, alright, what is an extended stay America seller room for in this town?
If it’s $120 a night, go rent it for a night and see what an extended stay America’s night for one night. Can you provide a better experience at that, at less money? And frequently you can provide a way better experience at a lot cheaper rent than an extended stay America and you’re gonna be blowing the tenant’s minds and guaranteeing the referrals and long-term participation in your unit. And so I’d start there, uh, there’s ways to use Furnish Finder, just search the map like a consumer similar to how people use Zillow to get a feel for what’s out there at different bedroom bathroom combinations. And then Airbnb, air, DNA Zillow, you’re kind of calibrating across these three types of portals to figure out whether you think your thesis spares out.

Henry:
You said a couple of things i I really want to touch on that I think were important. You said to pay attention to hotel demand, right. And to look at the area on a hotel map. Like that’s a huge tip. I hope that everybody

Jeff:
Mm-hmm <affirmative>

Henry:
Uh, uh, writes that down and starts looking into that because that’s precisely why the midterm rentals that I have are in the very specific city that I have them in. Because what I know about this city is that there is a tourist demand for mountain bikers. There is a big corporate demand for Walmart, Tyson, and JB Hunt, um, and there is a lack of hotels. There’s just not a lot of really nice hotels. And so you’ve got people traveling in, uh, both for corporate and for construction and for leisure, but the places to say aren’t nice enough. And so that is something that you can absolutely research, but I think what’s most important here is like this is still gonna require you as an investor to understand the market with some intricate level of detail in some levels so that you’re not buying properties in areas where as soon as you put them on the market, you’re wondering why you’re not getting them filled. Um, because there still is some art and some science to finding the right location.

Jeff:
Yeah, I, I agree. And I think the one thing I’d add is whether it’s extended, say America, Wyndham, Marriott, Hilton Trust that those companies are pretty good at their diligence on where to put a hotel.

Henry:
That’s

Jeff:
Fair. And so if your thesis is there’s six hotels over here, so I want to be 12 miles away, like I’d reexamine the thesis, there’s probably a good reason there’s six hotels there and they probably know something about commuter habits and where the companies are and where people want to be. And you know, again, nothing’s, nothing’s foolproof in terms of a strategy, but it’s a good indication that if you’re gonna compete with an extended stay America, you might wanna be close to it as opposed to far.

Henry:
That’s very smart. It’s similar with with food trucks and restaurants, right? There’s a reason they bunch all together.

Dave:
Exactly. Jeff, I’m curious, we’re seeing in short term rentals, which you’re obviously very familiar with sort of at, I don’t know if you wanna call it a peaking of a market, but there’s been a lot of supply. We hear that revenue per unit is starting to decline. And I’m wondering if you think that there’s risk of a similar trajectory happening in the midterm rental space?

Jeff:
I don’t think there’s near term risk. You know, I think over the long term everything normalizes and people are really feeling that in short term rentals, you know? Yeah the pandemic was a huge boon. More inventory came online, more people grew accustomed to it. But it’s important to remember 75% of us lodging is still hotels. And so Wow. That’s just, you know, three to one the advantages, hotels versus short-term rentals in terms of revenue, what I expect we’re seeing in midterm and you know, I spent 13 years in short-term rentals, you know, it feels more like 2012 to me in short-term rentals than it does 2022. And so I don’t think we’re near a peak. I think there are a lot of durable consumer trends in America right now. You know, housing market liquidity, people trying before they buy digital nomads. And increasingly like there’s just a lot of mobility in America where construction is happening and where people need to be aren’t gonna match where people live.
And so I think midterm is really pretty early in the ability to go make money there and have it be sustainable. And there is a big advantage to being early when you’re early, you get better at it, you get more reviews, you get more basically social credibility in terms of you’re a real operator, you know, it’s gonna be, it’s gonna be easier for Henry to do the next 10 units than it is for somebody to do the first 10 units. But to get in now, you’re still got a chance to be ahead of what I’d say was the middle innings of short term rental, which was when it got really professional you had to have a professional manager to play. Increasingly you saw super smart money like REITs come into business, you saw people consolidating. We’re not that close to that, you know, I think we’re more like five to 10 years away than three to five.

Dave:
Are you saying Henry’s not smart money? Jeff <laugh>? Uh,

Jeff:
I think, I think Henry is both <laugh>. It’s hard for me to, he’s, he’s where the Waltons are from and they found a way to do pretty well.

Henry:
They’re doing okay. Yeah. Uh, <laugh>, that’s fair. So one thing I wanna talk about too is with short term rentals, people seem to have this mentality of you find a great property, you deck it out and furnish it and then you drop it onto a platform, you know, Airbnb VRBO and then magic your place gets full. Right? How is that different in the midterm space? Because I think truly the best midterm rental operators are ones who leverage the platforms like Furnish Finder, but also go out and beat the streets to generate leads for their business. And kind of what does that, what does that look like for a successful midterm rental operator who’s using Furnish Finder?

Jeff:
You know, I, first of all, I’d say that approach on short term rentals worked four years ago and eight years ago, but probably not today. And so I don’t think you can go buy a place, put it on Airbnb, hope for the best, and you’re gonna just go cash flow anymore. You know? Um, second thing, the best property does win. And so if you’ve got a perfect location, perfect property that’s well appointed, like it’s going to rent like quality rises to the top. And so, but that comes at a cost. And so it also doesn’t always make it the best strategy. I definitely agree. Midterm rentals is more of a hustle game. And so, you know, about half of our landlords are only on furnish finder and those have to really, well, when people have a hybrid strategy furnish finder and Airbnb or VRBO as an example, it’s harder to manage the calendar.
It’s gonna be more work to keep it in sync. But you can yield better because right now in Austin, if you’re renting your place for a weekend where there’s a Formula One event and Georgia playing Texas and some huge concerts, it might be worth a month’s rent to somebody to be there for five days. And so there is a yield opportunity there. On the midterm side, what I see is there are a lot of people who work harder at referrals or potentially insurance or potentially networking to find these tenants with local companies. And I think that that’s a sophisticated strategy. It all comes down to basically how valuable is your time and how much of your own time are you willing to put into maximizing that yield. And for some people their time’s more valuable or they’ve got different commitments and so they don’t beat the street as much.
They might leave a little bit of uh, occupancy or monthly rate on the table, but it still might be the best outcome for them. And so we see people on, you know, both sides. People who are doing long-term and midterm people who are doing a short-term and midterm. I think from where we sit, which is a little biased, people who are doing exclusively midterm or predominantly midterm probably have a better outcome in terms of total yield and cash return in terms of how much effort they need to put into it. But in general, you should expect that you’re gonna put more effort into it than a long-term rental or Airbnb.

Dave:
That’s fair though. I mean that, that’s kinda like the whole hustle reward spectrum, right? Like if you’re gonna put more effort into it, you’re gonna yield more gains. If you wanna be less involved, you can buy long-term rentals. You can buy bonds if you want to do nothing, but your results are going to be proportionate often to the effort and risk that you take. And I think just like you were saying, the short term rental market has essentially become efficient. Every market in real estate is, is efficient and it falls along this continuum. Midterm rentals included. All right. Time for one last break, but stick with us when we come back. We’ll talk about how regulations impacting this space and the questions that Jeff thinks will define the future of midterm rentals.

Henry:
Hey folks, welcome back to the show. Let’s pick up where we left off

Dave:
Jeff. I wanted to ask you, uh, a bit about regulation ’cause that’s a another, sorry, I keep making these parallels to short-term rentals. Yeah, but I think for a lot of our audience, it’s sort of, we’ve gone through this timeline where like everyone was doing rentals then they were doing the bur, they never got super into short-term rentals. And now a lot of people are moving toward midterm rentals, uh, largely because there’s so much regulation in the short-term rental space. And I’m curious if there is risk in your mind that midterm rentals will start being regulated in a similar fashion?

Jeff:
I don’t think it’s anywhere the same type of risk you see in short term. And so, you know, in short term, almost every major city has some sort of short term prohibition, you know, on 30 days or less. And there’s different flavors of it. Sometimes it’s more, you know, there’s a limited number of licenses where it feels like an old school medallion system. Sometimes they’re just flat out illegal. Um, there’s so much basically entrenched government regulation around what a monthly lease is and that it starts the long-term clock at 30 days that it’s, I think a lot harder to go start unwinding that paradigm. Hotel occupancy tax typically stops at 30 days. You know, you become a long-term tenant. There’s just like tax code things and regulatory things that exist that make this more protected. But there’s also social things. You know, the short-term rental backlash was basically twofold.
Uh, one was not in my backyard or there’s a party house or a noise nuisance or something that’s making it not feel like a neighborhood to me, midterm rental mitigates that because like if my family’s plumbing bursts in an Austin storm and I wanna stay close to my kids’ schools, a midterm rental in my neighborhood is a community asset. It keeps my family from having to live 10 miles away in corporate housing or not being a part of the community. And similarly, if someone’s trying to move to my neighborhood, a midterm rental is an asset. It helps encourage people to either get out of a house they’re selling and have some flexibility or potentially explore a neighborhood and buy. So I don’t think there’ll be the same social paranoia around it that there is in the short term space. And from a what does that do to a city, it probably creates cities that have better liquidity and attract better professionals, whereas your potential Nashville or prior au an example might have been like, there’s just a hell of a lot more bachelor parties. There’s just a hell of a lot more groups coming through. And so I think we’ll end up being able to create a market that’s a little bit the best of both worlds.

Henry:
Yeah. In, in most markets where regulation has happened, typically you can just pivot to a 30 day stay or more. Are you aware of any markets where 30 day stays even aren’t allowed?

Jeff:
I think Hawaii might be an example where there are islands that have 90 day because so many people basically take housing stuff off the market for a summer or a season. But you know, these are very rare use cases compared to how often you see 30 day restrictions.

Dave:
Do you ever get questions, Jeff, about just housing supply and how midterm rentals are taking housing supply? ’cause I totally get the, the idea,

Jeff:
Yeah.

Dave:
Um, that it can be a community asset, but do you think it is making a meaningful difference in markets where affordability is such a big issue?

Jeff:
Uh, I don’t think it’s making a meaningful difference. Um, and I think that the, the starkest differentiator on between midterm and short term, you know, well performing midterm is very frequently still relatively dense housing, duplex, quadplex, potentially, you know, a multi-unit building. Um, you know, it is not the scenario like you’ve seen in some of the STR dynamics where what happened was affordable housing became a four bedroom, three bath that sleeps 13 and has a pickleball court. And so like the dynamics of what make a successful STR also potentially change what people wanna build in a town in a way that reduces the affordable f uh, you know, affordable housing footprint. Midterm rentals I think done well would create more spaces where someone’s got an incentive to build exactly for what Henry’s talking about. You know, Henry’s talking about converting long-term to midterm. If people are doing that, you’ll see a single family become a quadplex with two long-terms and two midterms or three midterms and a long-term or vice versa in a way that you should start to see housing stock increase because you’re solving a mobility issue and you’re creating studio through two bedroom affordable housing much more so than it’s a pool and a pickleball court and a movie room and you’re just trying to get somebody to compete on amenities.

Henry:
Yes, that makes a lot of sense. Since there has been some increased demand, like we have talked about and more people are going into this space, you know, how has this played into any changes you may see within the space going forward? Are there any, uh, innovations coming up that people should be aware of or, or how is the space evolving?

Jeff:
You know, I think that in terms of midterm competition, you know, it’s either Airbnb, you know, furnish Finder, which is more of a classified site or the long-term players slash Craigslist Facebook marketplace, which are completely classified sites. I think what you’re gonna end up needing to see is that these classified sites need to have an easier booking experience that feels a little more like Airbnb. And so we’re working on things more sophisticated calendars, better map search functionality, things that really help someone bridge that gap as a tenant to find a place that feels more like the way they’re used to shopping. And so I think you’ll see technical innovations, uh, we’re committed to trying to keep more control in the hands of the landlord. So your ability to screen using your own tools, use your own leases, get paid the way you want because it’s also, you know, on average for us it’s a $6,000 transaction. It’s three months at $2,000 a month. We don’t think that needs to be taxed 10% like a regular platform. And we don’t think you should have to pay with an Amex extra Visa, which is another 3%. Like there just isn’t enough margin in these businesses to go see 13 to 15% evaporate to platforms. And so I think you’ll see the experience get a little bit sharper like an Airbnb, but probably it won’t get all the way there because landlords actually need to do some things more manually in order to get the economics to work.

Dave:
So Jeff, before we get outta here, as we look to the future of midterm rentals and its evolution, what’s on your mind and what do you think comes next?

Jeff:
You know, again, king back to, I started at VRBO in 2010 and so that was the year Airbnb was founded, uh, five years before Furnish Finder was founded. And so I feel like we’re in the early innings of that journey that we saw in short-term rentals. And there’s a few things I expect to happen over the next five to 10 years and why I’m really, you know, optimistic and honestly like really bullish on anyone who’s getting into the category as a landlord or owner. Uh, one thing is that, Dave, you talked about how, you know, real estate’s always an efficient horizon and I think that’s always true in the moment. What’s interesting about this is I think the efficiency for midterm rentals is that there’s going to be more demand three years from now than there is supply. And so getting in now gives you an advantage.
And the reason I say that is this point that there are, you know, initially short-term rentals competed with hotels and we were just better value and cheaper and over time they started to have to compete on different things, location and amenities and lots of things hotels didn’t offer. Midterm rentals are not there yet. We’re competing on safe quality space that’s cheaper and we can do that really well versus the hotels. And so I think you’re gonna see, you know, basically more and more demand come into it, people saving money from Airbnb and also people experimenting with it in this housing market. As that happens, there’s gonna be a new interesting moment in urban where it’s like, who’s gonna manage all of this in general, every major leisure destination, whether it’s the outer banks or a mountain town or South Padre, there’s three or four property managers who were two or three of the leading brokers in town and they started offering this service to basically capture leads and maintain clients and buy sell processes.
And so what I think you’re gonna start to see happen is people who are great at managing midterm rentals are gonna have the opportunity to manage them for other people also. And there’s not really that professionalization aspect yet. Long term property management is very different than short term. And the thing in the middle can be a pretty interesting business and there’s no one doing it in big urban spots yet. And really even in mid cities. And so you’re gonna start to see it professionalized much like short term did, but there’s gonna be a new needed industry, whether realtors, brokers fill it or whether entrepreneurs and people that are already here fill it. It’s gonna start to happen. And as that happens, you’ll see more people invest in software tools, more people invest in distribution. So it’s easier to be on a site like ours or a long term site or a short term site, which will bring more demand and start to see the yields go up again.
And so I expect that we’re, you know, kind of like if you’re a short term analogy, it feels kind of 2012 ish mm-hmm <affirmative> and that big platforms haven’t all figured it out. The demand’s starting to come in and you can still get screaming good deals in some of these smaller towns. You know, you’re talking about, you know, buying a single family residence or a duplex for a hundred thousand dollars. If you want to go buy a short-term rental on the lake in Texas, it’s $2 million now. It was $500,000 10 years ago. And those things are where this could be really explosive in terms of people getting in early and being there for professionalization and the demand that’s about to be start coming in more and more over these next 10 years.

Dave:
Great. Well thank you so much Jeff. We really appreciate your expertise and insights here. It’s been super helpful, very educational, and you know, midterm rentals is one of those industries where there’s not that much data or information out there like there is in the rest of the market. So we really, uh, appreciate you bringing this, uh, information to us today.

Jeff:
Yeah, and I’d encourage people to check out our stats page. It’s a good indicator, you know, in addition to our map of what’s happening and where there’s more and less demand, but you’ve gotta pair it with other sources to get it right. So I wish everybody the best and, uh, hope you all find a midterm rental.

Dave:
Thank you. Thanks, Jeff. On the Market was created by me, Dave Meyer and Kaylin Bennett. The show is produced by Kaylin Bennett, with editing by Exodus Media. Copywriting is by Calico content, and we wanna extend a big thank you to everyone at BiggerPockets for making this show possible.

Help us reach new listeners on iTunes by leaving us a rating and review! It takes just 30 seconds and instructions can be found here. Thanks! We really appreciate it!

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Note By BiggerPockets: These are opinions written by the author and do not necessarily represent the opinions of BiggerPockets.

Shoptalk Fall 2024 Day One: Conquer Unified Commerce and Picture Your AI-Powered World

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Introduction

Coresight Research is a research partner of Shoptalk Fall 2024, which will take place during October 16–18 in Chicago, Illinois. Shoptalk Fall is a new conference that builds on the success of the annual Shoptalk event held earlier in the year (which has been rebranded as Shoptalk Spring). The conference will unite executives from retailers, consumer-facing brands and technology vendors across both physical stores and e-commerce to discuss the latest trends, innovations and challenges in the industry.

This year, the conference covers six major themes in retail: conquering unified commerce; designing an optimal product assortment; developing efficient and successful teams and retail businesses; unlocking new growth opportunities; loyalty and brand trust; and AI (artificial intelligence) and the changing retail landscape. (Not all coverage reports cover all six themes.)

We present key insights from the first day of Shoptalk Fall 2024.

Shoptalk Fall 2024 Day One: Coresight Research Insights

1. Conquering Unified Commerce

The discussion of unified commerce began with one of the first sessions of the day, the “15 Years of Transforming Fashion: Reflecting on the Past and Future of Rent the Runway” keynote with Jennifer Hyman, Co-Founder and CEO of Rent the Runway. According to Hyman, Rent the Runway is “refashioning” the company as it marks its 15th anniversary. She touched on the dramatic changes that the company has been through since its inception, noting that at its launch, Rent the Runway believed it would operate solely as a retailer, but today, the company’s mission is to bring the store into the consumer’s home, exemplifying the idea of unified commerce. The fashion world has also changed, Hyman said: Today, indie brands and micro-influencers rule the space, while 15 years ago, name brands and fashion editors set the trends. As such, Hyman believes that now is the perfect time to relaunch the company, stating that management promises to be bolder and launch new collaborations and brands.

Hyman (left) discusses Rent the Runway’s “refashioning” with Jill Manoff, Editor-in-Chief of Glossy (Interviewer; right)
Source: Shoptalk Fall

 

Kyle Leahy, CEO of Glossier, made similar remarks in the keynote, “Glossier’s Next Chapter: The Evolution of a Modern Legacy Beauty Brand.” Like Rent the Runway, community-based beauty brand Glossier is celebrating an anniversary this year (its 10th) and considering what the future holds for the company. In recent years, Glossier has moved beyond its direct-to-consumer (DTC) roots and embraced unified commerce, operating physical stores that feature its new fragrance line. As Leahy stated, “brands endure, channels evolve.” Over the next decade, Leahy believes that the value property of the company will be its ability to create a community.

Leahy explains that Glossier is embracing unified commerce
Source: Shoptalk Fall

 

Anna Harman, Co-Founder and CEO of Studs, and Adam Katz, Global Head of Physical Retail at Wayfair, shared insights that highlighted the importance of blending customer experiences with innovative retail strategies:

  • Studs’ “ear escaping” concept merges ear piercing with earring shopping in fun, social and well-designed environments.
  • Wayfair creates physical stores that complement its e-commerce presence.

Both speakers stated that their companies focus on enhancing customer engagement through personalized, enjoyable experiences. Studs is a great example of the emergence of “native” brick-and-mortar concepts in a time when many new brands and ideas are digital-first or digital-only, and both companies are leveraging physical stores to drive digital growth. When taken together, Coresight Research believes this points to a future where the seamless integration of online and in-store experiences is key.

Discussing how to optimize store experiences and locations for unified commerce, Melissa Gonzalez, Principal at MG2, a global retail strategy and architecture firm, outlined three main trends:

  • Cross generational influence—Gen Zers and Gen Alphas are the influencers, but Gen Xers and Boomers are also influencing Gen Z.
  • Wellness/wellbeing—Consumers expect brands to integrate a focus on wellbeing into their purpose. Retail has evolved from being transactional to adopting a sense of leisure.
  • Digital fluency—Consumers want the ability to visualize products and their variations to make informed purchases, and brands and retailers need to deliver more personalized experiences.

Gonzalez highlights that brands need to offer personalized experiences
Source: Shoptalk Fall

 

In the same session, Rebecca Fitts, SVP of Business Strategy at Alvarez & Marsal Property Solutions, offered tips to retailers on how to deal with an oversaturated real estate market. When making a decision, it is important to bring in local market expertise, she said. For example, retailers on the sunny side of a street generate more sales than on the shady side, and this local information is extremely valuable. Fitts recommended that companies open stores in a top-three market, which may not be as saturated; consider the total P&L (profit and loss) effect of opening stores; consider cannibalization; consider luxury retailers and migration patterns; and consider unsaturated markets in lower-tier cities.

Fitts speaks on the importance of local market expertise
Source: Shoptalk Fall

 

More key insights on unified commerce strategies on day one came from executives from beauty and home-improvement companies:

  • Sarah Post, VP of Interconnected Experience at Home Depot, gave an interesting example of social media in which customers were informed of clearance items on social media. Management, through listening to associates, became aware of this and devised a way to expose clearance items online, which Post described as an interconnected experience.
  • Sephora has formed partnerships with Instacart, DoorDash and Hearst to expand into adjacent sectors, adding same-day delivery and adding shoppability to fashion websites, according to Amber Turley, VP, Omni Convenience & Commerce Partnerships at Sephora.
  • Marina Sukhova, Head of Digital Merchandising for the Consumer Products Division at L’Oreal USA, dispelled the notion of the digital shelf to a certain extent: Although online commerce can provide an endless aisle, it is not ideal due to shoppers suffering from content fatigue. The challenge is balancing brand consistency with personalization, she said.

2. AI and the Changing Retail Landscape

A discussion featuring James Reinhart, Co-Founder and CEO of ThredUp, focused on the company’s integration of AI and technology to enhance customer engagement and sustainability. Key points included the shift toward a bespoke, sustainable strategy over high-cost, infrequent product imagery.

ThredUP restructured in March to emphasize technology, leading to rapid AI adoption and frequent product demonstrations, Reinhart said—although he admitted that change can be difficult, and a reduction in workforce followed the company’s restructuring. ThredUp implemented AI enhancements including visual search and a style chat, with Reinhart showcasing AI’s role through the example of a new Halloween costume selection and outfitting tools.

The conversation also addressed balancing shareholder needs with sustainability advocacy and the importance of remaining relevant to Gen Z and Gen Alpha consumers by adopting a tech-driven, agile approach.

What was particularly interesting in this session was Reinhart telling the audience that ThredUp asked everyone in the company, “What does your world look like with AI as part of it?” The company has approached its GenAI (generative AI) strategy not from a “marketing plus AI” standpoint but instead viewing AI as a foundational element for everything that you do. When you take that approach in an organization, you ruffle a lot of feathers because people don’t like that sort of discomfort, but you see what people are really capable of; it is the beginning of truly exponential growth.

Reinhart reveals ThredUp’s approach to GenAI
Source: Shoptalk Fall

 

In her mainstage keynote, Christina Hennington, EVP and Chief Strategy & Growth Officer at Target, highlighted the company’s GenAI-powered Store Companion as a simple use case of AI-powered innovation that delivers critical benefits, putting company information and “educated assistance” in the associate’s pocket.

She pointed to “iterative, continuous improvement” as the key to successful innovation. “We don’t [make changes] just for the sake of innovation; we continue to learn, to make the guest experience significantly better,” Hennington said. Offering an example, she explained that Target’s curbside-pickup service has continuously expanded from its rollout in 2017, first adding food and beverages (including adult beverages) during the pandemic, then featuring temperature control, then including Starbucks beverages and then offering drive-up returns. Most recently, Target has enhanced the drive-up experience with the integration with Apple CarPlay.

Other successful growth initiatives by Target include a merchandising focus on beauty, which has grown more than 50% in two years, and private-label products, which are now a $30 billion business that fills a white space and complements the retailer’s assortment of national brands, according to Hennington.

Hennington provides examples of Target’s recent innovations
Source: Shoptalk Fall

 

3. Developing Efficient and Successful Teams and Retail Businesses

Interviews with Siobhán Mc Feeney, Chief Technology & Digital Officer at Kohl’s, and Rebecca Wooters, Chief Digital Officer at Signet Jewelers, provided insights into how large organizations navigate digital transformation and foster a culture of experimentation.

Kohl’s pivoted to a remote, customer-centric technology team amid the pandemic, with Mc Feeney emphasizing the company’s agile practices and initiatives such as the Lean Store to modernize its infrastructure. Wooters highlighted Signet’s rapid shift to digital commerce, with strategies including virtual consultations and curbside pickup doubling e-commerce sales.

Both leaders believe that small, iterative teams, data-driven decisions and building a culture of experimentation are critical to success. Their focus on customer-centric innovation and the need for continuous learning and adaptation are key themes.

Mc Feeney (left) discusses success strategies with Joe Laszlo, Head of Content US at Shoptalk (Interviewer; right)
Source: Shoptalk Fall

 

One session on digital experiences that engage shoppers saw Alicia Waters, President of Crate & Barrel and Crate & Kids at Crate & Barrel, highlight her company’s free design-desk offering: For a big or small project, the customer gets a designer and receives 2D and 3D renderings, measuring services, and a mood board. Regarding content, Crate & Barrel’s content strategy is “video, video again, and social,” according to Waters. The company has posted more than 200 videos, including 10 videos with more than 1 million views, she revealed, adding that on social media, unpolished videos do well.

Falabella is a Chilean retail and financial services conglomerate that operates department stores, home-improvement stores and supermarkets. Jaime Ramirez, Chief Product Officer and SVP of E-Commerce Services at the company, explained to the Shoptalk Fall audience that Falabella made the strategic error of combining all of these types of retailers into one app, resulting in the company losing customer engagement. “It is not the same shopping journey to buy a drill as a bag of tomatoes,” he explained. The company is currently in the process of unwinding this.

Joe Megibow, CEO of omnichannel sleep brand Casper, described how his company has striven to make the unpleasant process of purchasing a mattress as service-oriented, pleasant and frictionless as possible: “Humans matter, ” he said. Megibow believes that many other retailers have taken their eyes off customer-centricity. Although Casper is testing AI with a large language model (LLM) for customer service—which is solving 70% of needs without human intervention—the company has retained its entire human service staff to continue to offer superior customer service, Megibow said.

Ramirez explains Falabella’s learnings in optimizing the shopping journey
Source: Shoptalk Fall

 

4. Unlocking New Growth Opportunities

Retail media is one of the most significant growth opportunities in the retail market today: Coresight Research estimates that the US retail media industry will grow to $106.4 billion in 2028, up from $46.3 billion in 2023 (for an 18.1% CAGR). As we saw during Groceryshop 2024, retail media is a hot topic already at Shoptalk Fall, highlighted by multiple speakers on day one. Post, of Home Depot, views retail media as additive to the customer experience, as long as adding more advertisements “does not clutter the customer experience.”

During the “Seizing the Retail Media Opportunity Without Sacrificing the Customer Experience” session at Shoptalk Fall, Kurt Staelens, Senior Managing Director at FTI Consulting, explained that while physical stores account for around 77% of sales, they only account for around 0.8% of retail media spending. As such, Staelens encouraged retailers to adopt in-store retail media technology—a sentiment that garnered agreement from Stephenie Cattonar, Head of Strategy and Analytics of Orange Apron Media at Home Depot, and Aaron Dunford, Vice President of Nordstrom Media at Nordstrom. However, Cattonar warned that developing in-store retail media offerings is not easy: “You are talking about hardware and big capital expenditure[s]… It can be operationally challenging.”

To round out the session and spur the development of more RMNs (retail media networks), each speaker gave their “do’s and don’ts” of building an RMN. Cattonar stated that companies should make sure they invest in relevant technologies from the very beginning and offer closed-loop attribution in order to deliver an offering that is scalable, reliable and credible. She also warned companies not to “say yes to everything.” Dunford commented that retailers should ensure that the purpose of their network aligns with the company’s purpose, and cautioned that companies should not make large promises too early on. Finally, Lucy Yu, Vice President of Strategy and Marketing at Expedia Group, recommended that companies focus on the unique capabilities of their RMN and steer away from being competitive, stating that the retail media space should be a collaborative one.

The “Seizing the Retail Media Opportunity Without Sacrificing the Customer Experience” panel (left to right): Cattonar, Yu, Dunford and Staelens
Source: Shoptalk Fall

 

5. Loyalty and Brand Trust

Lowe’s faces unique loyalty challenges, as 65% of home-improvement customers are not loyal to any one brand, according to Jennifer Wilson, SVP and Chief Marketing Officer at the company, who spoke on the future of branding for Lowe’s in her mainstage keynote. Customers want value, but they are looking for value beyond price, she said. For example, customers respond well to additional perks, including free gifts, such as a free flower in the spring season. Wilson believes that “loyalty is a behavior,” and wants to motivate customers to drive past its competitors to visit a Lowe’s store.

Wilson revealed that Gen Z is a key customer demographic for Lowe’s, as more than 30% of today’s 25-year-olds (among the oldest Gen Zers) already own a home, and this generation are highly influenced by scrolling social media.

Wilson discusses customer loyalty at Lowe’s
Source: Shoptalk Fall

 



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From car rentals to digital IDs: Apple Pay chief breaks down decade of mobile wallet changes

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What do the New York City subway and the tapas snack box on a United flight have in common? The primary way to pay for both is with a mobile wallet. (Unless, of course, you’re a top-tier elite member entitled to free onboard snacks when flying on United).

These days, mobile wallets are integral to the travel experience. From the airport to the plane to the hotel, more people are tapping their phones to pay than ever before.

It wasn’t that long ago when paying for the subway required lining up to purchase a transit card with cash. But things have changed dramatically as the reach of mobile wallets has expanded dramatically in recent years.

Now, one of the most ubiquitous mobile wallet brands is set for a major milestone. It’s been 10 years since Apple launched its Apple Pay mobile wallet service, which Apple says is now used by hundreds of millions of consumers across 78 countries and territories.

A decade later, Apple Pay — along with competing services that have come to market since the 2010s — have transformed the travel experience for many travelers, and the pace of innovation in the digital wallet space seems to only be getting faster.

With an industry-wide race to replace the physical wallet, tech companies continue to invest in their mobile wallet teams. For its part, Apple offered TPG an exclusive interview with Jennifer Bailey, vice president of Apple Pay and Apple Wallet, who helped travelers get a sense of the changes that are transforming the space.

Getting started was the hardest part

APPLE

When Apple Pay first launched in October 2014, it faced an uphill battle convincing users and credit card issuers of the benefits of a digital wallet — likely mirroring challenges faced by its competitors during those first years of the services.

“The first challenge always when you introduce a new consumer service is helping consumers understand the benefits… and so we spent a lot of time in partnership actually with the banks and the [card] networks providing that education,” Bailey told TPG.

In addition to the education component, Bailey said Apple also needed to convince merchants to start accepting contactless payments. In fact, when Apple Pay launched, only 3% of merchants in the U.S. supported wireless payment technology, she said.

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Between the necessary consumer education and the need for merchants to adopt new contactless technology, Apple Pay wasn’t necessarily an instant hit. That only began to change, Baily said, as Apple “worked really hard on getting a great customer experience” — helping lay a foundation for the service to succeed as users’ become more comfortable with it.

Digital payments are at ‘scale’

Ten years later, Apple Pay now has “more than 90% coverage, maybe 95% coverage on the acceptance side [in the U.S.],” Bailey said.

With so many merchants accepting contactless payments and with over 11,000 banks and credit card network partners supporting Apple Pay, Bailey is confident that “we’ve reached scale” in terms of payments.

In fact, travelers have seen firsthand the adoption of contactless payments across the journey. Airlines across the board have introduced support for Apple Pay, while many hotel chains, airport concessionaires and event venues all support these mobile payments.

Transit keeps growing

GARY HERSHORN/GETTY IMAGES

With payments now “perfected,” Apple has turned its attention to other aspects of the mobile wallet experience. After all, Bailey’s mission is a “future where you’ll be able to leave your physical wallet at home.”

For travelers, that starts with the transit experience. Apple launched its digital transit experience in 2016 in Japan, and it’s since expanded to nearly 300 cities, over 40 of which offer proprietary transit cards directly in Apple Wallet.

For anyone who has used the Express Transit feature to take a bus or subway, the experience is quite seamless. You tap your phone to the turnstile and move forward with no extra authentication needed (though some users will need to use their face to “unlock” the payment).

Regarding Apple’s transit support, Bailey said that “the usage that we see there is just fantastic, and people absolutely love it.”

I’d go even one step further. The more people who tap to pay for transit, the better the boarding experience is for everyone. I remember the days when the MetroCard readers in New York often required multiple swipes to read a card, causing backups to enter the subway during peak hours. But with Express Transit payments, I can’t remember the last time I waited in line to pay for transit in New York.

State IDs are the next frontier

As Apple continues digitizing the wallet experience, the tech giant is now focused on other cards that aren’t your credit card, including state IDs.

The company just officially added California as the seventh state to support digital IDs in Apple Wallet, and “we have many more states in the pipeline.” Digital IDs first launched in 2022, and they’re now supported by Arizona, California, Colorado, Georgia, Hawaii, Maryland and Ohio. The TSA already accepts mobile IDs at many airports nationwide, and the number of digital-enabled ID readers keeps growing across U.S. airports.

“Having an authenticated digital ID in your wallet on your phone and on your Apple Watch is really profound. And it’s profound because if you think about one of the biggest challenges that we have in digital, it’s an authenticated ID, whether you’re talking about payments with fraud or scams, especially when you’re starting to see what’s happening with AI and deepfakes,” Bailey explained.

Much like it took some time to get credit card issuers on board with Apple Pay, Bailey expects a multi-year journey in rolling out digital state IDs. “It’ll be a long-term journey like we had with Apple Pay. It’s helping states understand how our approach is privacy-protected and highly secure, how we don’t have the data, and how we don’t keep any association with where you’re presenting your ID,” Bailey said.

With digitized state IDs, Apple isn’t keeping the technology proprietary. In fact, Bailey said that it’s using standard formats that are supported by competitor apps, such as Google Wallet.

“Not all solutions are created exactly equally, but in terms of being able to leverage [digital IDs] across entire state populations is important, and we support that,” Bailey acknowledged.

Digital car keys will come to rentals

SOPA IMAGES/CONTRIBUTOR/GETTY IMAGES

In addition to digital credit cards, IDs and hotel keys, Apple is also working with over 30 car manufacturers (and counting) to create digital car keys in Apple Wallet.

For travelers, that last point is actually a harbinger of good things to come, according to Bailey, who shared exclusively with TPG that digital keys with soon enable contactless car rentals.

“Being able to book a car rental, confirm your authentication and identity… you can imagine that a car rental company is going to issue you a digital key, and that key could be used to unlock and use a car.”

Bailey didn’t share more about this future use case for car rentals, but it certainly sounds like it’s a priority for the Apple Wallet team.

Bottom line

Apple Pay has now been around for 10 years, and it’s only the start of the “aspiration” and “long-term vision to replace the wallet.”

To date, Apple says that it has perfected its digital payment technology. “The core technology we have is perfect,” according to Bailey.

As for what’s next, the company rarely teases new features before they’re formally announced, but Bailey did hint at a digitized rental car experience coming soon.

Beyond that, it’s anyone’s guess what Apple will launch next, but “what you’ll see us focus on is continuing to create acceptance and new user features.” And by the end of 2034, the odds are that we’ll all be using our mobile wallets in ways we could’ve never imagined today.

Related reading:

Why You Got Ghosted After An Interview (And What To Do Now)

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You nailed the interview, or at least you thought you did. Days turn into weeks, and all you hear is…silence. If you’ve ever been ghosted after a job interview, you’re not alone. While it’s frustrating and can leave you second-guessing everything, there are often hidden reasons why employers go radio silent.


It’s Not You, It’s Them.

If you’ve been ghosted after an interview, putting in a ton of work during the interview process—perhaps even attending and acing five interviews and putting 40 hours in on a special project—what that’s telling you is that there’s something happening on the employer’s side.

You didn’t do anything wrong. They are struggling to decide if hiring someone for the position is something they need. Do they have the money for it? Is this the direction they want to go in? Unfortunately, many companies list job postings and conduct interviews in order to figure out what they actually need in a candidate—what they actually need to do next in the work. It’s just the reality.

I know that’s hard to hear, but just because you’ve been ghosted doesn’t mean you can’t keep that relationship with the employer going. Here’s what I would do if I were ghosted after an interview…

Stay On Their Radar By Sending A Helpful Resource

Woman on laptop emails an employer after realizing she's being ghostedBigstock

The employer knows you invested a lot of time and effort into interviewing with them, and when they realize they can’t hire you now, they don’t know what to say to you. So they ghost you. And I know you’re thinking, “Why can’t they do the right thing and just tell me what’s going on?” But let’s give them the benefit of the doubt.

Instead of sending them another follow-up email asking about the job, I want you to try a cool technique. Find a really good article or video that talks about a pain you’ve discussed through this interview process. If you’ve done your homework, you know what their pain points are. You know exactly what’s broken and, specifically, what’s costing them money, what’s making them lose money, or why they’re failing to make more money. You need to tie yourself to the money. That’s the only way they can justify hiring you.

So, find an article or video about that and send a message to them. Do not ask about the job. Just message them and say…

“Hey, I saw this article/video and it immediately made me think about our conversations. Thought you all would find it helpful. Hope you’re having a great week!”

That’s it. Now the employer is thinking, “Wait. This person isn’t asking about the job. Have they taken another job? What’s going on?” Unfortunately, it’s a little bit like the psychology of dating.

When you send an employer a message with a helpful resource, you’re showing your professionalism. You have no hard feelings, and you still want to keep the relationship going. You’re still thinking about them in terms of value. When you do this instead of asking about the job again, it’s incredible how you suddenly get a response.

So many of my clients who are getting ghosted after an interview use this strategy, and the employer immediately responds to them. All of a sudden, they have an update about the job and they’re telling them where they’re at.

It’s unfortunate how common it is to get ghosted by employers after one or more job interviews. But by sharing a helpful article or video without inquiring about the job, you’re going to keep that relationship going. If you’re currently getting ghosted by an employer, try this strategy today.

Good luck! Go get ’em.

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7 strategic cyber steps for the Chief Underwriting Officer | Insurance Blog

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Cyber is an expanding net-new growth area with opportunity to deliver a compelling insurance offering especially in the mid-market. Yet, the path to becoming a market-leading and profitable cyber insurer is fraught with challenges. In this article, we outline the essential strategies to develop a top-tier cyber offering, culminating in a guide to the 7 strategic cyber steps for the Chief Underwriting Officer. 

Why cyber in the mid-market has unique challenges to mitigate

The cyber risk landscape is evolving so rapidly that insurers need a robust framework to for example enable continuous data-led learning from previous claims, deliver a seamless quote and bind process, and to mitigate unintended risk aggregation. 

While the SME market will typically purchase standard cyber coverage direct and online, the mid-market consists of companies that are serviced by brokers and agents. These companies require insurers to possess both foundational and advanced capabilities to effectively address the unique challenges of cyber risk in the mid-market. The key challenges that are unique to cyber in the mid-market are as follows: 

Transparency and clarity for brokers and agents: As the mid-market is predominantly serviced by brokers and agents, it’s crucial that the insurer’s risk appetite and underwriting approach are transparent. Whether the insurer offers a dedicated cyber broker portal or utilizes existing portals for multiple lines of business, the key is to have a transparent risk appetite and to make it seamless for brokers to compare quotes and to place business. Additionally, it is imperative to turn around accurate quotes on a same-day basis. 

Need for both standard and bespoke policies: The mid-market consists of companies that purchase both standard and bespoke policies. Insurers therefore need to be able to quickly turn around changes to policy terms, changes to exclusions, or a different mix of higher deductibles or sub-limits. Some mid-market companies have sophisticated requirements on risk mitigation, prevention and incident response planning. For large mid-market customers there can be a need for in-depth exposure analysis to design the right insurance coverage.  

Significant amounts of data: Whilst no more than four data points are required from an SME customer for a standard cyber policy (name, industry, revenue, and the customer’s website), far more data points are required by mid-market customers. Some data points can be obtained through open APIs and structured data intake from brokers, but the higher complexity of the risk, the higher the likelihood is for the relevant data points to arrive in unstructured documents. 

Establishing a robust digital infrastructure for cyber insurance

Cyber insurers need foundational capabilities across distribution, quote, and bind to ensure a seamless business process. The operating model begins and ends with being focused on the customer and broker experience. Whether insurers choose to organise themselves according to the customer segment (e.g. a mid-market Center of Excellence servicing all lines of business) or according to the lines of business (e.g. a specialized one-stop-shop cyber team cutting across distribution, underwriting, and claims), it is important that this is a conscious choice made at the C-level. 

All customers, irrespective of whether they purchase cyber insurance, should quantify their cyber risk and define their key cyber risk scenarios as part of their incident response planning. If they do not, they are running an unknown and potentially significant risk through the balance sheet. Some insurers may choose to invest in risk scenario capabilities, whereas others will rely on brokers or outsource to cybersecurity experts. The capabilities required for an in-depth exposure analysis is similar to what some insurers offer in a cyber saferoom that provides a secure space for pre-incident advice and training, cyber stress-testing, cybersecurity readiness verification tools, detection and response solutions, incident response planning, notification services and embedded claims services. 

A key foundational capability for cyber is a strong digital core and master data management that is fit-for-purpose. Insurers require strategic tools like a robust digital core and fit-for-purpose master data management to perform detailed exposure analysis at the quote stage. These tools facilitate granular risk accumulation and establish a framework for measuring and understanding aggregated cyber risk exposure based on various parameters, including industry sector, underlying hardware and software, cybersecurity maturity, supply chains, jurisdiction, and company size. A detailed exposure management framework is crucial for effectively mitigating the risk of unintended risk aggregation. 

Building advanced market leading cyber capabilities

A critical component to becoming a market-leading cyber insurer is that the technology and data capabilities must be architected to work at scale and in real-time. Cyber insurance is among the most challenging sectors due to the potentially catastrophic and boundary-less nature of breaches. Cyber incidents can be continuously evolving and unpredictable, akin to oil spillages, and can critically impact businesses, societies, and essential infrastructure like hospitals, water and sewage systems, and airports. Today, the potential for insurers to face unintended risk aggregation is a clear and present threat. 

As mentioned above, significantly more data points need to be captured and modelled at the quote and bind stage for mid-market cyber policies. Additionally, at first notice of loss, there can be hundreds of relevant data points, which is far more than for example with a motor claim, where insurers typically capture 20-30 data points that are motor specific (vehicle details, purpose of use, witness details, IoT data etc.). For a cyber claim there are more than 100 data points that can be relevant for the continuous learning and refinement that feeds into exposure management, the actuarial tables, and the risk controls in the underwriting system. This in turn is what enables a market-leading insurer to remain profitable through a robust framework around risk appetite and pricing.  

As previously covered, there is a scarcity of cyber talent with deep proficiency in cybersecurity protocols and a deep understanding of the constantly evolving regulations and legislation across IT, AI, GDPR, and consumer privacy. Whilst investing in talent and continuously upskilling underwriters and claims adjusters, there are high-impact use cases in cyber insurance for AI and Gen AI solutions. We have seen AI and Gen AI save underwriters tens of hours a month and empower them to only spend their time on niche and hazardous risk areas that require deep human expertise.  

Insurers with a strong digital core can move quickly on accelerating profitable growth in cyber, but most insurers are coming to the realization of the investments needed to implement AI and Gen AI at scale. Per Accenture’s Pulse of Change research, 46% of insurance C-suite leaders say it will take more than 6 months to scale up Gen AI technologies and take advantage of the potential benefits. If applications and data are not on the cloud, and if there is not a strong security layer, then benefiting from Gen AI at scale is virtually impossible. 

The 7 strategic cyber steps for the Chief Underwriting Officer

In today’s rapidly evolving technology landscape, Chief Underwriting Officers face the critical task of steering their organizations through the complexities of cyber insurance. The following strategic steps are a roadmap for insurers to not only survive, but thrive in this challenging environment: 

  1. Define your identity in cyber insurance: Decide whether you want to be a conservative insurer, a fast follower, or a market leader. This choice will guide your investments and emphasize cyber as a core part of your business. 
  2. Establish your cyber brand: Determine your signature offering in cyber insurance, whether it’s leading-edge risk consulting, competitive pricing, AI-powered and streamlined processes, or a strong reputation in claims service. 
  3. Opt for specialization: Choose between establishing a dedicated mid-market Center of Excellence (CoE), a cyber-specific CoE, or a hybrid operation model. 
  4. Enhance responsiveness: Transform or deploy new capabilities to deliver accurate quotes within a few hours. 
  5. Refine underwriting practices: Decide on the optimal number of underwriting variables for technical pricing. Reverse-engineer your processes to capture essential data at the broker submission and claim notification stages. 
  6. Assess cyber exposure management: Engage external experts to evaluate your cyber exposure management helping to avoid unintended risk aggregation. 
  7. Invest in talent: Focus on a talent strategy that enhances skills and integrates advanced technologies like AI and Gen AI to keep pace with the evolving cyber risk landscape. 

Measuring the path to being a cyber market leader

Designing and executing a leading framework for cyber insurance presents significant challenges. A crucial aspect involves defining success, establishing metrics for measurement, and determining the necessary actions to achieve these goals. Continuously monitoring financial and operational metrics is essential for timely adjustments, ensuring the capture of profitable growth in the cyber mid-market. For further discussion, please contact Carmina Lees and Matthew Madsen 

Until Dawn Film Debuts Next Year

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Despite stumbling with the remake, it seems Supermassive Games‘ Until Dawn is getting a new form of life as the film adaptation wraps up filming and eyes a mid-2025 debut. The film was revealed earlier in the year.

Sony’s Screen Gems dated the film for April 2025, as reported by Deadline. Filmmaker David F. Sandberg directs while Gary Dauberman and Blair Butler inked the script. This take on the psychological horror stars Ella Rubin, Michael Cimino, Ji-young Yoo, Belmont Cameli, Odessa A’zion, Maia Mitchell, and Peter Stormare.

Beyond the film, though, we also have reports of Sony tapping Firesprite to develop a sequel to the 2015 hit.



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Amzazing gadgets:iphone/USB charger plug smart gadget home appliances good thing amazon finds tiktok

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😍This is very helpful for multiple wires. It can save you lots of space. Go get this hack!
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Blockchain Life 2024 in Dubai: A Legendary Gathering of Market Insiders Ahead of the Bull Run – GlobeNewswire

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Blockchain Life 2024 in Dubai: A Legendary Gathering of Market Insiders Ahead of the Bull Run  GlobeNewswire

KeyCorp Q3 GAAP results hurt by portfolio repositioning, adjusted EPS beats

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KeyCorp Q3 GAAP results hurt by portfolio repositioning, adjusted EPS beats

Numbers To Know: Is The Fed Having Second Thoughts About Rate Cuts?

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Inflation, combined with September’s strong jobs report, suggests that the Fed might be rethinking how quickly to cut the Federal Funds Rate, says Windermere’s Principal Economist Jeff Tucker.

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Today’s number you should know: 2.4 percent.

That’s the annual CPI inflation rate in September, meaning how much the Consumer Price Index climbed from one year ago. This was a step down from 2.5 percent in August, but it didn’t drop as much as the consensus forecast, which was expecting 2.3 percent.

Another data point is the implied annual rate of inflation based on the monthly change: 2.2 percent. You can see that it’s been more volatile, including some overheating back in Q1, but in general, it’s been cool enough to bring annual inflation down.

Inflation has had a long, rocky path downward since it peaked at 9.1 percent in summer 2022. This is another step in the right direction, but it’s still a little concerning that it’s not dropping faster.

Combined with the strong September jobs report I discussed last week, that means the Fed might be having second thoughts about how quickly they need to cut the Federal Funds Rate, especially after they started it off with a bang by cutting half a point in September. 

Now, there’s even some discussion of the Fed pausing on rate cuts at their next meeting in November.

In the meantime, the combination of renewed labor market strength and a slower cooldown in inflation is enough to push up long-term yields, like mortgage rates, which brings me to the other number to know right now: 6.64 percent.

That’s where the 30-year mortgage rate stood on Friday, Oct. 11, according to Mortgage News Daily. It’s up about half a point from where it stood one month ago, though it’s still down about 1 full point from where it was at this time last year.

Looking ahead, for mortgage rates to resume falling, we probably need either some reassuring data showing inflation cooling down or need to see more signs of labor market deterioration — or both. Interest rates went up so much because the economy was running hot, arguably overheating, for a couple of years, so now markets need to see more convincing evidence of a cooldown to get us out of that high-rate environment.

Jeff Tucker is the Principal Economist for Windermere Real Estate in Seattle, Washington. Connect with him on X or Facebook.